Diego - Account Manager 🎬
Hi, I'm Diego and I'm account manager in D-EDGE for a year and a half now.
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What does your role do at D-EDGE, and what does a typical day look like?
So I follow and take care of 230 hotels in the Paris region. As an account manager, our main goal is to simplify hospitality technology for our customers, so it's the motto of our brand.
Account managers have to master more than 20 main tools distributed in six families, and as all our hotels are different, we have to find and offer the best solution for each of them, basing on their needs, and we are constantly in touch with them.
I like the fact that we are the main ambassador of our brand to our customer, but we are also the main link as we collect clients' feedback to improve our solutions.
What are the main challenges you face in your job?
At the beginning I knew very few D-EDGE tools from my past experiences, but within months I increased and sharpened my technical and sales skills, all thanks to the precious help of all the teams in D-EDGE. Today I'm glad to be aware of the whole sales distribution and the SEO environment in the hospitality industry.
So I'm pleased to be as much in touch as possible with the hotels. Our appointments planned in their properties, or directly in our office, make exchange easier, smoother and solution-driven.
For me, D-EDGE has been a skills answer, as I'm more a problem solver, and it's very gratifying. I'm glad I evolved in this challenging but friendly environment where the whole team is dedicated to move forward.
Why did you choose to join D-EDGE?
Beyond the fact that D-EDGE is the French leader in hospitality tech, I knew from my previous experience in an online travel agency that D-EDGE had a good quality of service. At that time I also wanted to challenge myself and expand my knowledge in hospitality technology, that's why I chose D-EDGE.